1.0 INTRODUCTION
1.1 Mutual Commitment Statement
1.2 Code of Ethics
1.3 The Affiliate Agreement
1.4 Purpose of Policies & Procedures
1.5 Changes, Amendments, and Modifications
2.0 BASIC PRINCIPLES
2.1 Becoming an Affiliate
2.2 New Affiliate Registration
3.0 PROCELLER8’S AFFILIATE RESPONSIBILITIES
3.1 Correct Address
3.3 Sponsorship
3.4 Unethical Sponsoring
3.5 Cross Sponsoring Prohibition
3.6 Solicitation for Other Companies or Products
4.0 AGREEMENTS & GENERAL UNDERSTANDINGS
4.1 Rights Granted
4.3 Effect of Termination
4.4 Modification of the Affiliate Agreement
4.5 Unauthorized Transfer & Re-Enrollment
4.7 Voluntary Termination
4.8 Involuntary Termination
5.0 BUSINESS ENTITIES
5.1 Definition
5.2 Independent Business Relationship; Indemnification for Actions
5.3 Insurance
6.0 POLICY VIOLATIONS
6.1 Reporting Policy Violation
6.2 Adherence to the Proceller8 Compensation Plan
6.3 Adherence to Laws and Ordinances
6.4 Compliance with Applicable Income Tax Laws
6.5 One Proceller8 Business Per Affiliate
6.6 Actions of Household Members or Affiliated Parties
6.7 Identification Numbers and Pay-Out
STATEMENT OF POLICIES & PROCEDURES PAGE 3 OF 43
6.9 Separating a Proceller8 Business
6.10 Succession
7.0 DISCIPLINARY ACTIONS
7.1 Imposition of Disciplinary Action - Purpose
7.2 Consequences and Remedies of Breach
7.3 Suspension Procedures
8.0 DISPUTE RESOLUTION
8.1 Grievances Against Another Affiliate
8.2 Mediation Disputes Between an Affiliate and Proceller8
8.3 Severability
8.4 Waiver
8.5 Governing Law
9.0 PAYMENT OF COMMISSIONS & BONUSES
9.1 Bonus and Commission Qualifications
9.2 Computation of Commissions and Discrepancies
9.3 Adjustments to Bonuses and Commissions for Returned Products or Affiliate
Memberships
10.0 ORDERING PRODUCT
10.1 General Product Ordering Policies
10.2 Sales to Customers
10.3 Insufficient Funds
10.4 Credit Card Purchases
10.5 Sales Tax Obligation
10.6 Refund Policy
10.7 Return Process
11.0 PROCELLER8 OPPORTUNITY
11.1 Presentation of Compensation Plan
11.2 Sales Requirements Are Governed by the Compensation Plan
12.0 PROPRIETARY INFORMATION & TRADE SECRETS
12.1 Business Reports, Lists, and Proprietary Information
12.2 Obligation of Confidentiality
12.3 Breach and Remedies
12.4 Return of Materials
13.0 PRIVACY POLICY
13.1 Introduction
13.2 Expectation of Privacy
STATEMENT OF POLICIES & PROCEDURES PAGE 4 OF 43
13.3 Employee Access to Information
13.4 Restrictions on the Disclosure of Account Information
14.0 ADVERTISING, PROMOTIONAL MATERIAL, USE OF PROCELLER8 AND
TRADEMARKS
14.1 Labeling, Packaging, and Displaying Products
14.2 Use of Proceller8 and Protected Materials
14.3 Faxes and E-mail - Limitations
14.4 Internet and Third-Party Website Restrictions
14.5 Advertising and Promotional Materials
14.6 Testimonial Permission
14.7 Telemarketing - Limitations
15.0 INTERNATIONAL MARKETING
15.1 International Marketing Policy
16.0 SMARTSHIP POLICY
17.0 SHIPPING POLICY
18.0 GLOSSARY OF TERMS
STATEMENT OF POLICIES & PROCEDURES PAGE 5 OF 43
1.0 INTRODUCTION
1.1 Mutual Commitment Statement
PROCELLER8, LLC (hereinafter referred to as “Proceller8”) recognizes that to develop a long-
term and mutually rewarding relationship with its independent participants (hereinafter referred to
as “Affiliate(s)” and “Customers”) it is committed to:
(i) Providing prompt, professional, and courteous service and communications to
its Affiliates and Customers;
(ii) Providing the highest level of quality products at fair and reasonable prices;
(iii) Exchanging or refunding the purchase price of any product, service,
or membership as provided in our return policies contained herein;
(iv) Delivering orders promptly and accurately;
(v) Paying commissions accurately and on a timely basis;
(vi) Offering a mutually beneficial compensation plan; and
(vii) Supporting, protecting, and defending the integrity of the Proceller8
Business Opportunity.
In return, Proceller8 expects that its Affiliates will:
(i) Conduct themselves in a professional, honest, and considerate manner;
(ii) Present Proceller8 Corporate and product information in an accurate and
professional manner;
(iii) Present the Proceller8 Compensation Plan and return and exchange policies in a
complete and accurate manner;
(iv) Not make exaggerated income or product claims;
(v) Make reasonable effort(s) to support and train other Affiliates and Customers in
their organization;
(vi) Not engage in cross-line recruiting, unhealthy competition, or unethical business
practices;
(vii) Provide positive guidance and training to Affiliates and Customers in their
organization while exercising caution to avoid interference with other
organizations. As such, an Affiliate is discouraged from providing cross-line
training to other Affiliates or Customers in a different organization without first
obtaining the consent of the Affiliate’s or Customer’s upline leader; and
(viii) Support, protect, and defend the integrity of the Proceller8 business opportunity.
STATEMENT OF POLICIES & PROCEDURES PAGE 6 OF 43
1.2 Code of Ethics
a) Proceller8 desires to provide its independent Affiliates with the best products and
Compensation Plan in the industry. Accordingly, Proceller8 values constructive criticism
and encourages the submission of written comments addressed to Proceller8’s
Compliance Department.
b) Affiliates shall not make negative and disparaging comments about other Affiliates,
Proceller8, its products or services, the Compensation Plan, or Proceller8’s directors,
officers, or employees, product suppliers, or agents. Affiliates should also refrain from
making any statements that unreasonably offend, mislead or coerce others. Such conduct
represents a material breach of these Policies and Procedures (“Policies”) and may be
subject to disciplinary action deemed appropriate by Proceller8.
c) Proceller8 endorses the following code of ethics:
(i) Affiliates must show fairness, tolerance, and respect to all people associated with
Proceller8, regardless of race, gender, social class, or religion, thereby fostering a
“positive atmosphere” of teamwork, good morale, and community spirit.
(ii) Affiliates shall strive to resolve business issues, including situations with their
organization’s Affiliates, with tact, sensitivity, and goodwill, and taking care not to
create additional problems.
(iii) Affiliates must be honest, responsible, professional, and conduct themselves with
integrity.
d) Proceller8 may take appropriate action against an Affiliate if it determines, in its sole
discretion, that an Affiliate’s conduct is detrimental, disruptive, or injurious to Proceller8 or
to other Affiliates.
1.3 The Affiliate Agreement
a) Throughout these Policies, when the term “Agreement” is used, it collectively refers to the
Affiliate Agreement, the most current version of these Policies in effect and any
addendums thereto, the Compensation Plan, and any and all social media guidelines, or
any other guidelines which may be implemented from time to time, and amendments
thereto. The current Proceller8 Compensation Plan is attached hereto as Addendum 1 and
is incorporated herein by reference for all purposes.
b) It is the responsibility of the Sponsoring Affiliate to provide the most current version of
these Policies (available on Proceller8’s website www.Proceller8.com), the Income
Disclosure Statement, the Proceller8 Compensation Plan, and any and all social media
guidelines or any other guidelines which may be implemented from time to time and any
amendments thereto to their organizations’ Affiliates. The Income Disclosure Statement is
attached as Addendum 2 and is incorporated by reference for all purposes.
STATEMENT OF POLICIES & PROCEDURES PAGE 7 OF 43
1.4 Purpose of Policies & Procedures
a) Proceller8 is a direct sales-based business model that markets products and services
through an organization of independent business owners. To clearly define the relationship
that exists between Affiliates and Proceller8, and to explicitly set a standard for
acceptable business conduct, Proceller8 has established these Policies.
b) Affiliates and Customers are required to comply with:
(i) all of the Terms and Conditions set forth in the Agreement which Proceller8 may
amend from time to time in its sole discretion; and
(ii) all Federal, State, and/or local laws governing his, her, and/or its Proceller8
business.
c) Affiliates must review the information in these Policies carefully. Should an Affiliate have
any questions regarding a policy or procedure, the Affiliate is encouraged to seek an
answer from their Sponsor or any other upline Affiliate. If further clarification is needed,
the Affiliate may contact the Proceller8 Customer Service Team by submitting an email
to: support@proceller8.com.
1.5 Changes, Amendments, and Modifications
a) Because federal, state, and local laws, as well as the business environment, periodically
change, Proceller8 reserves the right to amend the Agreement at any time. Notification of
amendments shall appear in official Proceller8 materials, the Proceller8 website, social
media outlets, and/or in the Affiliate’s back office.
b) Any such amendment, change, or modification shall be effective thirty (30) days following
notice by one of the following methods:
(i) Posting on the official Proceller8 website;
(ii) Electronic mail (e-mail); or
(iii) Any Proceller8 communication channels or social media outlets (i.e., Facebook,
Instagram, Twitter, and/or the Proceller8 app).
2.0 BASIC PRINCIPLES
2.1 Becoming an Affiliate
a) To become an Affiliate, an applicant must comply with the following requirements:
(i) Be of the age of majority (not a minor) in his or her state of residence;
(ii) Reside or have a valid address in the United States or U.S. territory in which
Proceller8 is licensed to operate.
(iii) Have a valid taxpayer identification number (i.e., Social Security Number,
Federal Tax ID Number (TIN), or federal Business Number;
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(iv) Enter a verified mobile phone number, which is not in use or associated with any
other Proceller8 account, which will be verified through a verification code sent to
the number; and
(v) Acknowledge and accept all FTC requirements associated with Proceller8
participation as an Affiliate.
(vi) Acknowledge and agree to all communications sent by Proceller8, (including but
not limited to emails, texts, broadcasts, letters, etc.) with the choice to “opt out” of
these communications.
2.2 New Affiliate Registration
a) A potential new Affiliate may self-enroll on any Affiliate’s/Sponsor’s website. Proceller8
will accept websites enrollments if the applicant:
(i) Fully and accurately completes the Proceller8 online application;
(ii) Qualifies for participation under the Agreement; and
(iii) Acknowledges, accepts, and agrees to be bound by all terms and conditions of the
Agreement by submitting an electronic signature as promoted on the website.
Please note that the electronic signature creates a legally binding Agreement
between the Affiliate and Proceller8.
b) Signed documents, including, but not limited to Affiliate agreements, are legally binding
contracts which must not be altered, tampered with, or changed in any manner after they
have been signed. False or misleading information, forged signatures, or alterations to any
document, including business registration forms, made after a document has been signed
may lead to sanctions, up to and including involuntary termination of the Affiliate’s
position.
c) If one applicant enrolls creating an account listing a certain sponsor and enrolls a second
time listing a different sponsor, only the first completed form to be received by Proceller8
will be accepted. Proceller8 reserves the right, at its sole discretion, to make the final
decision with respect to all such disputes.
3.0 PROCELLER8’S AFFILIATE RESPONSIBILITIES
3.1 Correct Address
a) It is the responsibility of the Affiliate or Customer to make sure Proceller8 has the correct
shipping address before any orders are shipped.
b) An Affiliate and/or Customer will need to allow up to seventy-two (72) hours for
processing after the notice of address change has been received by the Proceller8 Support
Team.
3.2 Training and Leadership
a) Any Affiliate who sponsors another Affiliate into Proceller8 must assist and train his or her
organization to ensure they are properly operating their Proceller8 business. Sponsoring
Affiliates should have ongoing contact and communication with the Affiliates in their
STATEMENT OF POLICIES & PROCEDURES PAGE 9 OF 43
organizations.
b) A Sponsoring Affiliate should monitor the Affiliates in his or her organization to ensure that
their Affiliates do not make improper product or business claims or engage in any illegal
or inappropriate conduct. Upon request, such Affiliates should be able to provide
documented evidence to Proceller8 of his or her ongoing fulfillment of the responsibilities
of a Sponsor.
c) Upline Affiliates are encouraged to educate and train new Affiliates about Proceller8
products and services, effective sales techniques, the Proceller8 Compensation Plan,
along with compliance with Proceller8 Policies and any and all social media guidelines or
any other guidelines and amendments thereto implemented at that time. Marketing product
is a required activity in Proceller8 and must be emphasized in all recruiting presentations.
d) To promote Proceller8’s products and opportunity, Affiliates should use the sales aids
and support materials provided by Proceller8. To ensure compliance with applicable laws
and regulations, any sales aids or support materials (including written sales aids,
promotional materials, advertisements, websites, flyers, or other literature) which are not
provided by Proceller8 must be submitted via email to the Compliance Department for
approval prior to use at compliance@Proceller8.com. Unless the Affiliate receives
specific written approval to use the material, the request shall be deemed denied. All
Affiliates shall safeguard and promote the good reputation of Proceller8 and its products.
The marketing and promotion of Proceller8, the Compensation Plan, and Proceller8
products and services shall be consistent with the public interest and must avoid all
discourteous, deceptive, misleading, unethical, or immoral conduct or practices.
3.3 Sponsorship
a) The Sponsor is the person who introduces an Affiliate or Customer to Proceller8, helps
them complete their enrollment (registration), and supports and trains those in their
organization.
b) Proceller8 recognizes the Sponsor as the name(s) shown on the first signed Agreement
(electronically or otherwise) received by Proceller8.
c) All active Affiliates in good standing have the right to Sponsor and enroll (register) others
into Proceller8. While engaged in sponsoring activities, it is not uncommon to encounter
situations when more than one Affiliate will approach the same prospect. It is the
accepted courtesy that the new prospect will be sponsored by the first Affiliate who
presented a comprehensive introduction to Proceller8 products or business opportunity.
d) In the event of controversy, Proceller8 reserves the right to designate a prospect’s
Sponsor, and all such determinations are final.
3.4 Unethical Sponsoring
a) Unethical sponsoring activities include, but are not limited to, enticing, bidding, or engaging
in unhealthy competition by attempting to acquire a prospect or new Affiliate away from a
fellow Affiliate or influencing another Affiliate to transfer to a different sponsor.
b) Allegations of unethical sponsoring must be reported in writing to the Proceller8
Compliance Department within the first 30 days of the new Affiliate’s enrollment. If the
reports are substantiated, Proceller8 may transfer the Affiliate or the Affiliate’s
STATEMENT OF POLICIES & PROCEDURES PAGE 10 OF 43
organization to another sponsor or organization without approval from the current upline
Sponsor.
c) Proceller8 prohibits the act of “stacking.” Stacking is the unauthorized manipulation of the
Proceller8 compensation system and/or the marketing plan in order to trigger commissions
or cause a promotion of an Affiliate in an unearned manner. One example of stacking
occurs when a Sponsor places Affiliate(s) under an inactive Affiliate without his or her
knowledge in order to trigger unearned qualification for commissioning purposes.
Stacking is unethical and unacceptable behavior, and as such, it is a punishable offense
with measures up to and including the termination of the independent Affiliate positions of
all individuals and/or entities found to be directly involved.
d) Should Affiliates engage in solicitation and/or enticement of members of another direct
sales company to sell or distribute Proceller8 products and services, they bear the risk of
being sued by the other direct sales company. If any lawsuit, arbitration, or mediation is
brought against an Affiliate alleging that they engaged in inappropriate recruiting activity
of another company’s sales force or Customers, Proceller8 will not pay any of Affiliate’s
defense costs or legal fees, nor will Proceller8 indemnify the Affiliate for any judgment,
award, or settlement.
3.5 Cross Sponsoring Prohibition
a) “Cross sponsoring” is defined as the enrollment into a different line of sponsorship of an
individual, or business entity, that has already signed an Affiliate Agreement. Actual or
attempted cross sponsoring is not allowed. If cross sponsoring is verified by Proceller8,
sanctions up to and including termination of an Affiliate’s position may be imposed.
b) The use of a Spouse’s or relative’s name, trade names, assumed names, DBA names,
corporation, partnership, trust, Federal Business Numbers, or fictitious ID numbers to
evade or circumvent this Cross Sponsoring Policy is not permitted.
c) This Policy does not prohibit the transfer of a Proceller8 business in accordance with
Proceller8’s Transfer of Sale or Transfer Policy set forth in these Policies.
3.6 Solicitation for Other Companies or Products
a) An Affiliate and/or Customer may participate in other direct sales, multilevel, network
marketing, or relationship marketing businesses or marketing opportunities, as long as it is
not a Competing Product as defined herein. However, during the Term of this Agreement
and for six (6) months thereafter, an Affiliate may not recruit any fellow Affiliate or
Customer for any other direct sales or networking business, unless that fellow Affiliate or
Customer was personally sponsored by such Affiliate.
b) The term “recruit” means actual or attempted solicitation, enrollment, encouragement, or
effort to influence in any other way (either directly or through a third party), another
Affiliate, or Customer to enroll or participate in any direct sales or network marketing
opportunity.
c) During the term of this Agreement, any Affiliate must not sell or entice others to sell, any
competing products or services, including training materials, to Proceller8 Customers or
Affiliates.
d) An Affiliate may not display or bundle Proceller8 products or services, in sales literature,
STATEMENT OF POLICIES & PROCEDURES PAGE 11 OF 43
on a website, or in sales meetings, with any other products or services to avoid confusing
or misleading a prospective Customer or Affiliate into believing there is a relationship
between the Proceller8 and non-Proceller8 products and services.
e) An Affiliate may not offer any non-Proceller8 opportunity, products, or services at any
Proceller8 related meeting, live or virtual, event, seminar, or convention that other
Affiliates or Customers are known to be attending.
4.0 AGREEMENTS & GENERAL UNDERSTANDINGS
4.1 Rights Granted
a) Proceller8 hereby grants to the Affiliate a non-exclusive right, based upon the terms and
conditions contained in the Agreement, to:
(i) Purchase Proceller8 products and services;
(ii) Promote and sell Proceller8 products and services; and
(iii) Sponsor new Affiliates and Customers in countries where Proceller8 is currently
authorized to do business or becomes authorized to do business in the future.
4.2 Renewals and Termination of the Affiliate Agreement
a) If the Affiliate allows his or her Affiliate Agreement to expire due to nonpayment, the
Affiliate will lose any and all rights to his, her, or its organization unless the Affiliate
reactivates within thirty (30) days following the expiration of the Application.
(i) If the former Affiliate reactivates within the thirty (30) day time limit, and Proceller8
accepts the renewal, the Affiliate will resume the rank and position held
immediately prior to the expiration of the Affiliate Agreement. However, such
Affiliate’s paid as level will not be restored unless he, she, and/or an entity qualifies
at that payout level in the new month. The Affiliate is not eligible to receive
commissions for the time period that the Affiliate’s position was expired.
(ii) Any Affiliate who was terminated or whose Agreement has expired and lapsed the
thirty (30) day grace period is not eligible to reapply for a Proceller8 business for
six (6) months following the expiration of the Affiliate Agreement.
4.3 Effect of Termination
a) Following an Affiliate’s cancellation for inactivity or voluntary or involuntary termination
(collectively, a “cancellation”) such Affiliate:
(i) Shall have no right, title, claim, or interest to any commission or bonus from the
sales generated by the Affiliate’s former organization, or any other payments in
association with the Affiliate’s former independent position;
(ii) Effectively waives any and all claims to property rights or any interest in or to the
Affiliate’s former organization; and
(iii) Shall receive commissions and bonuses only for the last full pay period in which
he or she was active prior to cancellation, less any amounts withheld during an
STATEMENT OF POLICIES & PROCEDURES PAGE 12 OF 43
investigation preceding an involuntary cancellation, and less any other amounts
owed to Proceller8.
4.4 Modification of the Affiliate Agreement
a) An Affiliate may modify his or her existing Affiliate Agreement (i.e., add a Spouse or
partner to the account, or change the form of ownership from an individual to a business
entity owned by the Affiliate) by submitting a written request, accompanied by a new
Affiliate Agreement and the Business Registration Form, if applicable, completed with
fresh signatures (not a “crossed out” or “white-out” version of the first Agreement), and
any appropriate supporting documentation. The new agreement must be approved by
Proceller8.
4.5 Unauthorized Transfer & Re-Enrollment
a) In the event an Affiliate discovers that an Affiliate in their organization has reenrolled
under a different Affiliate, the Affiliate should notify the Proceller8 Compliance
Department and request the Affiliate be transferred back to his/her organization without
the new organization he/she may have created in the new spot.
4.6 Change of Sponsor for Affiliates
a) Placement corrections may be requested within a period of seventy-two (72) hours from
the time of Placement. Such adjustments require written permission from the Proceller8
Support Department. Such requests must be submitted from the personal back office of
the Sponsor as well as the Affiliate seeking to be moved.
b) At the discretion of Proceller8, Affiliates who have not ordered products or services for at
least six (6) months, and who have not tendered a letter of resignation, are eligible to
reenroll in Proceller8 under the Sponsor of their choice.
c) Upon written notice to Proceller8 that a former Affiliate wishes to reenroll, Proceller8 will
“compress” (close) the original account. A new Proceller8 ID number will then be
issued to the former Affiliate. The Affiliate does not retain former rank, organization, or
rights to commission from his or her former organizations.
d) Proceller8 reserves the right to correct Sponsor or Placement errors at any time and in
whatever manner it deems necessary.
e) Proceller8 retains the right to approve or deny any request to reenroll after an Affiliate’s
termination.
f) If re-enrollment is approved, the former Affiliate will be issued a new Proceller8 ID
number and will be required to submit a new Affiliate Agreement and pay the new
Affiliate's annual membership fee. The Affiliate will not be entitled to keep any former rank,
organization, or rights to commission from any prior organization.
4.7 Voluntary Termination
a) An Affiliate may immediately terminate his or her position by submitting a written notice
or email to the Proceller8 Compliance Department at compliance@Proceller8.com. The
written notice must include the following:
STATEMENT OF POLICIES & PROCEDURES PAGE 13 OF 43
(i) A statement of the Affiliate’s intent to terminate the Agreement;
(ii) Date of termination;
(iii) Proceller8 Identification Number;
(iv) Reason for terminating; and
(v) Signature.
b) A Proceller8 Affiliate may not use termination as a way to immediately change Sponsor
and Placement. Instead, the Affiliate who has voluntarily terminated is not eligible to
reapply for a position or have any financial interest in any Proceller8 business for six (6)
months from the date of their last purchase or showing as “inactive” in the system. No
partial reimbursement for the Membership Fee will be issued.
4.8 Involuntary Termination
a) Proceller8 reserves the right to terminate an Affiliate’s position for, but not limited to, the
following reasons:
(i) Violation of any provision of the Affiliate Agreement;
(ii) Violation of any applicable law, ordinance, or regulation regarding the Proceller8
business;
(iii) Engaging in unethical business practices or violating standards of fair dealing; or
(iv) Returning over $500 worth of products, services, and/or sales tools for a refund
within a twelve (12) month period.
b) Proceller8 will notify the Affiliate in writing by certified mail, return receipt requested, or
overnight documented mail, at his or her last known address of its intent to terminate the
Affiliate’s position and the reasons for termination. The Affiliate will have fifteen (15)
calendar days from the date of mailing of such notice to respond in writing to the allegations
or claims constituting cause for termination as stated in the notice. Proceller8 will then have
thirty (30) calendar days from the date of receipt of the Affiliate’s response to render a
final decision as to termination.
c) If a decision is made by Proceller8 to terminate the Affiliate’s Agreement, Proceller8 will
inform the Affiliate in writing that the Affiliate Agreement is terminated effective as of the
date of the written notification.
d) If the termination is not rescinded, the termination will be effective as of the date of the
original termination notice from Proceller8. The former Affiliate shall thereafter be
prohibited from using the names, marks or signs, labels, stationery, advertising, or
business material referring to or relating to any Proceller8 products or services. Proceller8
will notify the active Upline Sponsor within ten (10) days after termination. The organization
of the terminated Affiliate will “roll-up” to the active Upline Sponsor on record.
e) The Affiliate who is involuntarily terminated by Proceller8 may not reapply for a position,
either under his or her present name or any other name or entity, without the express
written consent of Proceller8, following a review by the Proceller8 Compliance Committee.
STATEMENT OF POLICIES & PROCEDURES PAGE 14 OF 43
In any event, such Affiliate may not reapply for a position for 12 months from the date of
termination.
5.0 BUSINESS ENTITIES
5.1 Definition
a) A corporation, partnership, or trust (collectively referred to as a “business entity”) may apply
to be an Affiliate.
b) An Affiliate may change their status under the same Sponsor from an individual to a
partnership, corporation, or trust or from one type of business entity to another. The new
entity must be approved by Proceller8.
5.2 Independent Business Relationship; Indemnification for Actions
a) Affiliates are independent contractors acting in the capacity of a wholly independent
marketing representative who establish and service retail customers for Proceller8
products. The Affiliate Agreement is not intended and shall not be construed to create a
relationship of employer-employee, agency, partnership, or joint venture between
Affiliates and Proceller8 or Affiliates and any other participant in Proceller8. As
independent contractors, Affiliates will:
(i) Comply with all applicable federal, and local laws, rules, and regulations
pertaining to the Affiliate Agreement, including the sale, distribution, and
advertising of Proceller8 products, and
(ii) At Affiliate’s own expense, complete all filings, and obtain such licenses as are
required by applicable federal, and local laws, rules, and regulations, with respect
to the Affiliate’s Agreement and Affiliate’s activities as an Affiliate.
b) Affiliates have no authority to bind Proceller8 to any obligation. It is each Affiliate’s
responsibility to pay all income, local, or applicable taxes as an independent contractor,
and Affiliates are not eligible for employee benefits, such as unemployment
compensation, worker’s compensation, or minimum wages. Proceller8 encourages its
Affiliates to set their own hours and to supply all of their own equipment and tools for
operating their Proceller8 business, such as telephones, transportation, professional
services, office equipment, and supplies. Further, Affiliates should determine their own
methods of sale, so long as they comply with the Policies of Proceller8. Without limiting
the generality of the foregoing, Affiliates shall be fully responsible for:
(i) All applicable federal, state, and local tax withholding, worker’s compensation
contributions, license requirements, and fees related to the Affiliate’s earnings and
activities as an Affiliate; and
(ii) All expenses incurred in connection with the operation of the Affiliate’s
Proceller8-related business, including but not limited to, travel, meals,
accommodation, secretarial, office, telephone, and other business expenses.
c) The Affiliate is fully responsible for all of his or her verbal and written communications
made regarding Proceller8 products, services, and Compensation Plan that are not
expressly contained within official Proceller8 materials. Affiliates shall indemnify and hold
harmless Proceller8, its directors, officers, employees, product suppliers, and agents from
STATEMENT OF POLICIES & PROCEDURES PAGE 15 OF 43
and against all liability including judgments, civil penalties, refunds, lawyer fees, and court
costs incurred by Proceller8 as a result of the Affiliate’s unauthorized representations of
actions. This provision shall survive the termination of the Affiliate Agreement.
5.3 Insurance
a) Proceller8 encourages Affiliates to arrange insurance coverage for their business. A
homeowner’s insurance policy does not typically cover business-related injuries, or the
theft of, or damage to, inventory or business equipment. Proceller8 Affiliates need to
contact their insurance agent to make certain their business property is protected. In most
instances, this may be accomplished with a “Business Pursuit” endorsement to an existing
homeowner’s policy.
6.0 POLICY VIOLATIONS
6.1 Reporting Policy Violation
a) An Affiliate who observes a policy violation by another Affiliate or Proceller8 Customer
should submit an e-mail to compliance@Proceller8.com with the following information:
(i) The nature of the violation;
(ii) Specific facts to support the allegations;
(iii) Dates;
(iv) Number of occurrences;
(v) Persons involved; and
(vi) Supporting documentation.
b) Once the matter has been presented to Proceller8, it will be researched thoroughly by the
Compliance Department and appropriate action will be taken if required.
c) This section refers to the general reporting of Policy violations as observed by other
Affiliates for the mutual effort to support, protect, and defend the integrity of the
Proceller8 business and opportunity. If an Affiliate has a grievance or complaint against
another Affiliate which directly relates to his or her Proceller8 business, the procedures
set forth in these Policies must be followed.
6.2 Adherence to the Proceller8 Compensation Plan
a) An Affiliate must adhere to the terms of the Proceller8 Compensation Plan as set forth in
these Policies as well as in official Proceller8 literature. Deviation from the Compensation
Plan is prohibited.
b) An Affiliate shall not offer the Proceller8 opportunity through or in combination with, any
other system, program, or method of marketing other than that specifically set forth in
official Proceller8 literature.
c) An Affiliate shall not require or encourage a current or prospective Affiliate to participate
in Proceller8 in any manner that varies from the Compensation Plan as set forth in official
Proceller8 literature.
STATEMENT OF POLICIES & PROCEDURES PAGE 16 OF 43
d) An Affiliate shall not require or encourage a current or prospective Affiliate to make a
purchase from or payment to any individual or other entity as a condition to participating in
the Proceller8 Compensation Plan.
e) The Compensation Plan is subject to change at any time. When that happens, Proceller8
will post notifications via webinars, e-mail, SMS, and/or back office. A current
Compensation Plan is always available on the Proceller8 resources page
http://www.Proceller8.com/resources. It is the Affiliate’s responsibility to check these
channels to be aware of any changes.
6.3 Adherence to Laws and Ordinances
a) Many cities, counties, and townships have laws regulating certain home-based
businesses. Affiliates must check their local laws and obey the laws that apply to them.
b) A Proceller8 Affiliate or Customer shall comply with all Federal and local laws and
regulations in their conduct of his or her Proceller8 business.
c) An Affiliate accepts sole responsibility for and agrees to pay all fines and incur all liabilities
for his or her actions that violate any laws or ordinances.
6.4 Compliance with Applicable Income Tax Laws
a) An Affiliate accepts sole responsibility for and agrees to pay all Federal, State, and local
taxes on any income generated as an Independent Affiliate, and further agrees to
indemnify Proceller8 from any failure to pay such tax amounts when due.
b) If an Affiliate’s business is tax-exempt, the Federal Business Number must be provided to
Proceller8 in writing.
c) Proceller8 encourages all Affiliates to consult with a tax advisor for additional information for
their business. Proceller8 is required to change and remit sales tax to the various states or
provinces based on the retail price, including receipt of trips, prizes, or awards in the
amount of $600.00 or more.
6.5 One Proceller8 Business Per Affiliate
a) An Affiliate may operate or have an ownership interest, legal or equitable, as a sole
proprietorship, partner, shareholder, trustee, or beneficiary, in only one (1) Proceller8
business. No individual (together with their spouse) may have, operate or receive
compensation from more than one Proceller8 business. Individuals of the same family unit,
excluding spouses, may each enter into or have an interest in their own separate Proceller8
businesses. A “family unit” is defined as parents or dependent children living at or doing
business at the same address. Each position must build their position separate and
independent of the other or the position will be deemed to be stacking.
6.6 Actions of Household Members or Affiliated Parties
a) If any member of an Affiliate’s immediate household engages in any activity which, if
performed by the Affiliate, would violate any provision of the Agreement, such activity will
be deemed a violation by the Affiliate, and Proceller8 may take disciplinary action
pursuant to these Policies against the Affiliate. Similarly, if any individual associated in
any way with a corporation, partnership, trust, or other entity (collectively “business entity”)
STATEMENT OF POLICIES & PROCEDURES PAGE 17 OF 43
violates the Agreement, such action(s) will be deemed a violation by the business entity,
and Proceller8 may take disciplinary action against the business entity. Likewise, if an
Affiliate enrolls in Proceller8 as a business entity, each Affiliated Party of the business
entity shall be personally and individually bound to and must comply with, the Terms and
Conditions of the Affiliate Agreement.
6.7 Identification Numbers and Pay-Out
a) Each Affiliate is required to provide his or her federal Social Security Number or Federal
Tax Identification Number if located in the United States or any of its territories to Proceller8
at the time the Affiliate initiates a transfer of monies or earnings accumulated in the
Affiliate’s Wallet. The transferring and disbursement of commission payments or bonuses
acquired is known as a Pay-Out and Proceller8 reserves the right to withhold Pay-Out from
any Affiliate who fails to provide such information or who provides false information.
b) Upon enrollment, Proceller8 will provide a Proceller8 Identification Number to the Affiliate.
This number will be used to place orders, structure organizations, and track commissions
and bonuses.
6.8 Sell, Assign, or Delegate Ownership
a) In order to preserve the integrity of the hierarchical structure, it is necessary for Proceller8
to place restrictions on the transfer, assignment, or sale of a position.
b) An Affiliate may not sell or assign his or her rights or delegate his or her position as an
Affiliate without prior written approval by Proceller8, which approval will not be
unreasonably withheld. Any attempted sale, assignment, or delegation without such
approval may be voided at the discretion of Proceller8.
c) Should the sale be approved by Proceller8, the Buyer of the selling Affiliate’s position
(“Seller”) assumes the position of the Seller at the current qualified title, but not at the
current “paid as” rank, at the time of the sale and acquires the Seller’s organization.
d) To request corporate authorization for a sale or transfer of a Proceller8 position, the
following items must be submitted to the Proceller8 Compliance Department:
(i) A Sale/Transfer of Position Form properly completed, with the requisite signatures.
You can request this form at support@proceller8.com and submit it signed, dated,
and notarized by both Buyer and Seller;
(ii) The Buyer has accepted the Policies for an Affiliate; and
(iii) Any additional supporting documentation requested by Proceller8.
e) Any debt obligations that either Seller or Buyer may have with Proceller8 must be satisfied
prior to the approval of the sale or transfer by Proceller8.
f) An Affiliate who sells his or her position is not eligible to reenroll as a Proceller8 Affiliate in
any organization for six (6) full calendar months following the date of the sale except as
otherwise expressly set forth in these Policies.
STATEMENT OF POLICIES & PROCEDURES PAGE 18 OF 43
6.9 Separating a Proceller8 Business
a) Pending a divorce or dissolution of a business entity, the parties must adopt one of the
following methods of operation:
(i) One of the parties may, with the written consent of the other(s), operate the
Proceller8 business whereby the relinquishing Spouse (which term herein means
either an individual that is legally married or an individual that is party to a legally
recognized common-law relationship), shareholders, partners, members or
trustees (“Relinquishing Party”) authorize Proceller8 to deal directly and solely with
the other Spouse, non- relinquishing shareholder, partner, member, or trustee;
(ii) The parties may continue to operate the Proceller8 business jointly on a “business
as usual” basis, whereupon all compensation paid by Proceller8 will be paid in the
name designated as the Affiliate or in the name of the entity to be divided, as the
parties may independently agree between them. If no name is stipulated,
Proceller8 will pay compensation to the name on record and in such event, the
Affiliates named on the account shall indemnify Proceller8 from any claims from the
other business owner(s) or the other Spouse with respect to such payment.
b) Proceller8 recognizes only one organization and will issue only one commission payment
transfer per Proceller8 business per commission cycle. Under no circumstances will the
organization be divided, nor will Proceller8 split commission and/or bonuses.
c) If a relinquishing Spouse, partner, or owner of the business has completely relinquished,
in writing, all rights to the original Proceller8 business, he or she may immediately
thereafter reenroll under the Sponsor and Placement of his or her choice. In such cases,
however, the Relinquishing Party shall have no rights to, and shall not solicit, any Affiliate
or active Customer in the former organization, and must develop a new business in the
same manner as any other new Proceller8 Affiliate. An Affiliate in the Relinquishing
Party’s former organization who wishes to transfer to the Relinquishing Party’s new
organization or to any other organization must comply with the requirements in Section
4.0.
6.10 Succession
a) The Agreement shall be binding upon and inure to the benefit of the parties and their
respective successors and assignees.
b) Upon the death or incapacity of an Affiliate, the Affiliate’s business may be passed on to
his or her legal successors in interest (“Successor”). Whenever a Proceller8 business is
transferred by a will or other testamentary processes, the successor acquires the right to
collect all bonuses and commissions of the deceased Affiliate’s sales organization. The
Successor must:
(i) Complete and sign a new Proceller8 Affiliate Agreement;
(ii) Comply with the terms and provisions of the Affiliate Agreement; and
(iii) Meet all of the qualifications for the last rank achieved by the former Affiliate.
c) Bonus and commission of a Proceller8 business transferred based on this section will be
paid in a single transfer to the successor. The successor must provide Proceller8 with an
STATEMENT OF POLICIES & PROCEDURES PAGE 19 OF 43
address of record to which all bonus and commission Payments will be sent. Payments
will be based on the current performance of the position, not the highest rank or volume
achieved.
d) If the business is bequeathed to joint devisees, they must form a business entity and
acquire a federal Business Number. Proceller8 will issue all bonus and commission
payments to the managing business entity only.
e) Appropriate legal documentation must be submitted to the Proceller8 Compliance
Department to ensure the transfer is done properly. To affect a testamentary transfer of a
Proceller8 business, the Successor must provide the following to Proceller8 Compliance
Department:
(i) A certified copy of the death certificate; and
(ii) A notarized copy of the will or other appropriate legal documentation establishing
the Successor(s) right to the Proceller8 business.
f) To complete a transfer of the Proceller8 business because of incapacity, the Successor
must provide the following to the Proceller8 Compliance Department:
(i) A notarized copy of an appointment as trustee;
(ii) A notarized copy of the trust document or other appropriate legal documentation
establishing the trustee’s right to administer the Proceller8 business; and
(iii) A completed Affiliate Agreement executed by the trustee.
g) If the Successor is already an existing Affiliate, Proceller8 will allow such Affiliate to keep
his or her own position plus the inherited position active for up to six (6) months. By the
end of the six (6) month period, the Affiliate must have compressed (if applicable), sold,
or otherwise transferred either the existing position or the inherited position.
h) If the Successor wishes to terminate the Proceller8 position, he or she must submit a
notarized statement stating the desire to terminate the position, along with a certified copy
of the death certificate, appointment as trustee, and/or any other appropriate legal
documentation.
i) Upon written request, Proceller8 may grant a one (1) month bereavement waiver and pay
out at the last “paid as” rank.
7.0 DISCIPLINARY ACTIONS
7.1 Imposition of Disciplinary Action - Purpose
a) Proceller8 reserves the right to impose disciplinary sanctions at any time, when it has
determined that an Affiliate has violated the Agreement or any of these Policies or the
Compensation Plan as they may be amended from time to time by Proceller8 in
accordance herewith.
STATEMENT OF POLICIES & PROCEDURES PAGE 20 OF 43
7.2 Consequences and Remedies of Breach
a) Disciplinary actions may include one or more of the following:
(i) Monitoring an Affiliate’s conduct over a specified period of time to ensure
compliance;
(ii) Issuance of a written warning or requiring the Affiliate to take immediate corrective
action;
(iii) Imposition of a fine (which may be imposed immediately or withheld from future
commission payments) or the withholding of commission payments (“Commission
Hold”) until the matter causing the Commission Hold is resolved or until Proceller8
receives adequate additional assurances from the Affiliate to ensure future
compliance;
(iv) Suspension from participation in Company or Affiliate events, rewards, or
recognition;
(v) Suspension of the Affiliate Agreement and position for one or more pay periods;
(vi) Involuntary termination of the Affiliate’s Agreement and position;
(vii) Any other measure which Proceller8 deems feasible and appropriate to justly
resolve injuries caused by the Affiliate’s Policy violation or contractual breach; or
(viii) Legal proceedings for monetary or equitable relief.
7.3 Suspension Procedures
a) First Violation: Counseling and initial warning letter.
A first violation usually occurs because the Affiliate is not familiar with the Policies or the
law. Counseling and the initial warning provide an opportunity for Compliance to bring to
the attention of the Affiliate the Policies and the specific violation, and to provide
counseling on complying with the Policies and applicable laws. Compliance will also
describe expectations and steps the Affiliate must take to resolve the violation including,
but not limited to, either removing or revising the non-compliant claim or how to remedy
other Policy violations. Within three (3) days of this notice, Compliance will determine if the
non-compliant material or other policy violation has been remediated. If so, Compliance
will close the file. If not, Compliance will proceed to the Second Violation notice described
below. Further action is possible if the breach is deemed material in nature.
b) Second Violation: Second warning letter and temporary suspension
Although it is hoped that the Affiliate will promptly correct the violation(s), Proceller8
recognizes that this may not always occur. The second written warning indicates the
seriousness of repeated violations and will prompt a temporary suspension of the
Affiliate’s account. During the suspension period, the Affiliate waives any and all rights to
Pay-Out and must submit a signed reinstatement letter wherein the Affiliate
acknowledges the violation(s) and describes the steps taken to correct the violation(s).
Once the reinstatement letter is accepted by Proceller8, the suspension will be lifted, and
the Affiliate will be able to request a Pay-Out. The Affiliate may be subject to additional
discipline up to and including termination if the violation is not remedied or further violations
STATEMENT OF POLICIES & PROCEDURES PAGE 21 OF 43
occur.
c) Third Violation: Suspension and final written warning
Repeated violations of the Policies are very problematic and potentially harmful. Therefore,
the most effective and prudent action is suspension of the Affiliate and forfeiture of
commissions for at least a month. The final written warning letter will include notification of
such suspension, the extent of the commission forfeiture, and an indication that if the
Affiliate violates the Policies again, the Affiliate will be terminated immediately.
d) Fourth Violation: Termination
As described above, Proceller8 will try to exercise the progressive nature of the Discipline
policy by first providing warnings, a final written warning and suspension, and commissions
forfeiture before proceeding to termination; however, Proceller8 reserves the right to
combine and omit steps depending on the circumstances of each situation and the nature
of the violation. Furthermore, Affiliates may be terminated without prior notice or
disciplinary action, as authorized by the Policies.
8.0 DISPUTE RESOLUTION
8.1 Grievances Against Another Affiliate
a) If an Affiliate has a grievance or complaint against another Affiliate regarding any practice
or conduct relating to their respective Proceller8 businesses, he or she is encouraged to
resolve the issue directly with the other party. If an agreement cannot be reached, it must
be reported directly to the Proceller8 Compliance Department at
compliance@Proceller8.com as outlined below in this Section.
b) The Proceller8 Compliance Department will be the final authority on settling such grievance
or complaint and its written decision shall be final and binding on the Affiliate(s) involved.
c) Proceller8 will confine its involvement to disputes regarding Proceller8 business matters
only. Proceller8 will not decide issues that involve personality conflicts or unprofessional
conduct by or between Affiliates outside the context of a Proceller8 business. These
issues go beyond the scope of Proceller8 and may not be used to justify a Sponsor or
Placement change or a transfer to another Proceller8 organization.
d) Proceller8 does not consider, enforce, or mediate third-party agreements between
Affiliates, nor does it provide names, funding, or advice for obtaining outside legal
counsel.
e) Process for Grievances:
(i) The Proceller8 Affiliate should submit a letter of complaint (e-mail will be
accepted) directly to the Proceller8 Compliance Department. The letter shall set
forth the details of the incident as follows:
A. The nature of the violation;
B. Specific facts to support the allegations;
C. Dates;
STATEMENT OF POLICIES & PROCEDURES PAGE 22 OF 43
D. Number of occurrences;
E. Persons involved; and
F. Supporting documentation.
(ii) Upon receipt of the written complaint, Proceller8 will conduct an investigation
according to the following procedures:
A. The Compliance Department will send an acknowledgment of receipt to
the complaining Affiliate.
B. The Compliance Department will provide a verbal or written notice of the
allegation to the Affiliate under investigation. If a written notice is sent to
the Affiliate, he or she will have ten (10) business days from the date of
the notification letter to present all information relating to the incident for
review by Proceller8.
C. The Proceller8 Compliance Department will thoroughly investigate the
complaint, consider all the submitted information it deems relevant,
including information from collateral sources. Due to the unique nature of
each situation, determinations of the appropriate remedy will be on a case-
by-case basis, and the length of time to reach a resolution will vary.
D. During the course of the investigation, the Compliance Department will
only provide periodic updates simply stating that the investigation is
ongoing. No other information will be released during this time. Affiliate’s
calls, letters, and requests for “progress reports” during the course of the
investigation will not be answered or returned.
f) Proceller8 will make a final decision and timely notify the Proceller8 Affiliate involved.
8.2 Mediation Disputes Between an Affiliate and Proceller8
a) Affiliates and Proceller8 (collectively “the Parties”) recognize disputes and differences
may arise between the Parties and therefore agree it is in their best interest to appoint an
impartial mediator to resolve such disputes as they arise. Accordingly, the Parties agree to
submit any controversy, claim, or dispute arising or relating to the Affiliate Agreement or
the breach, termination, enforcement, interpretation, or validity of the Affiliate Agreement
to non-binding mediation prior to filing any lawsuit or demand for arbitration. The Parties
shall mutually select a mediator and share the cost of the mediation fee equally. Completion
of mediation shall be a condition precedent to the filing of any lawsuit, demand for
arbitration, or other formal claim. Any lawsuit or arbitration demand brought prior to
mediation shall be dismissed for failing to comply with this provision and the party which
failed to comply with this provision shall pay the other party’s fees and expenses, including
attorneys’ fees, incurred in connection therewith. The mediation shall occur at the office of
the mediator or at any neutral location located in Collin County, Texas. The Parties further
agree that the laws of the State of Texas shall govern all matters, claims, or controversy
submitted to mediation.
STATEMENT OF POLICIES & PROCEDURES PAGE 23 OF 43
8.3 Severability
a) If any provision of these Policies is found to be invalid, or unenforceable for any reason,
only the invalid provision shall be severed. The remaining terms and provisions hereof shall
remain in full force and shall be construed as if such invalid or unenforceable provision had
never comprised a part of these Policies.
8.4 Waiver
a) Only an officer of Proceller8 can, in writing, affect a waiver of the Proceller8 Policies and
Procedures. Proceller8’s waiver of any particular breach by an Affiliate shall not affect
Proceller8's rights with respect to any subsequent breach, nor shall it affect the rights or
obligations of any other Affiliate.
b) The existence of any claim or cause of action of an Affiliate against Proceller8 shall not
constitute a defense to Proceller8's enforcement of any term or provision of these Policies
8.5 Governing Law
a) The Parties agree that jurisdiction and venue of any controversy or claim arising from the
Agreement or between Proceller8 and Affiliate shall be in Collin County, Texas. The law of
the State of Texas shall govern all matters relating to or arising from the Agreement or
between Proceller8 and Affiliate.
9.0 PAYMENT OF COMMISIONS & BONUSES
9.1 Bonus and Commission Qualifications
a) An Affiliate must be active and in compliance with these Policies and Procedures set forth
herein, along with all guidelines implemented to qualify for bonuses and commissions. So
long as an Affiliate complies with the terms and conditions set forth in the Agreement,
Proceller8 shall pay commissions to such Affiliate in accordance with the Compensation
Plan and any amendments thereto.
b) Proceller8 will not issue a payment earned of any form to an Affiliate without the receipt
of the annual membership fee and properly completed Proceller8 Application.
c) Proceller8 reserves the right to postpone bonus and commission payments until such time
the cumulative amount exceeds $25.00.
9.2 Computation of Commissions and Discrepancies
a) In order to qualify to receive commissions and/or bonuses, an Affiliate must be in good
standing and comply with the terms of the Agreement. Commissions, bonuses, overrides,
and achievement levels are calculated each month.
b) If an Affiliate has questions about or believes any errors have been made regarding
commissions, bonuses, business reports, genealogy, orders, or charges, the Affiliate must
notify Proceller8 in writing within thirty (30) days of the date the alleged error or incident in
question occurred. Any such errors, omissions, or problems not reported within thirty (30)
days shall be deemed waived by the Affiliate.
c) For additional information on payment of commissions, please review the Compensation
Plan.
STATEMENT OF POLICIES & PROCEDURES PAGE 24 OF 43
9.3 Adjustments to Bonuses and Commissions for Returned Products or Affiliate
Memberships
a) An Affiliate receives bonuses and commissions based on the actual sales of products to
Customers and Affiliates through product purchases. When a product is returned to
Proceller8 for a refund from the Customer or by an Affiliate, the bonuses and
commissions attributable to the returned product will be deducted from the Affiliate who
received bonuses or commissions on such sales. Deductions will occur in the month in
which the refund is given and continue every pay period thereafter until the bonus/and or
commission is recovered.
b) In the event that an Affiliate terminates his or her position, and the amounts of the
bonuses or commissions attributable to the returned products or services have not yet been
fully recovered by Proceller8, the remainder of the outstanding balance may be offset
against any other amounts that may be owed by Proceller8 to the terminated Affiliate.
10.0 ORDERING PRODUCT
10.1 General Product Ordering Policies
a) “Bonus Buying” is strictly and absolutely prohibited. Bonus Buying includes;
(i) The enrollment of individuals or entities without the knowledge of and/or execution
of an Application by such individuals or Business Entities;
(ii) The fraudulent enrollment of an individual or entity as an Affiliate or Customer;
(iii) The enrollment or attempted enrollment of non-existent individuals or Business
Entities as an Affiliate or Customer (“phantoms”);
(iv) Purchasing Proceller8 products or services on behalf of another Affiliate or
Customer, or under another Affiliate’s or Customer’s ID number, to qualify for
commissions or bonuses;
(v) Purchasing excessive amounts of products, services, or SmartShips that cannot
reasonably be used or resold in a month; and/or any other mechanism or artifice
to qualify for rank advancement, incentives, prizes, commissions, or bonuses that
is not driven by bona fide product or service purchases by Customers or Affiliates.
b) Proceller8 requires that Affiliates use their own credit cards and not allow others to use
them. An Affiliate shall not use another Affiliate’s or Customer’s credit card or debit
account to enroll in Proceller8 or purchase products, services, or SmartShip.
c) Regarding an order with an invalid or incorrect payment, Proceller8 will attempt to contact
the Affiliate by phone, mail, or e-mail in order to obtain another form of payment. If these
attempts are unsuccessful after the expiration of three (3) business days, the order will be
canceled.
d) Prices are subject to change without notice.
e) An Affiliate or Customer who is a recipient of a damaged or incorrect order must notify
Proceller8 within thirty (30) calendar days from receipt of the order and follow the
procedures as set forth herein, along with the Return/Exchange Policies and any and all
STATEMENT OF POLICIES & PROCEDURES PAGE 25 OF 43
guidelines then effective and any amendments thereto.
10.2 Sales to Customers
a) Sales to retail customers may be done directly through Affiliate replicated websites or
directly using product that Affiliate has in inventory.
b) Affiliates will comply with applicable consumer protection laws and regulations (including
any consumer rights to receive specific notices and any rights to return product) afforded
consumers under applicable consumer protection legislation. When making a sale to a
customer, an Affiliate must provide him/her with an official Proceller8 retail receipt at or
prior to the time of the initial sale and every sale thereafter. Affiliates will need to
customize the template with his/her personal information. If the customer exercises the
right to cancel the sale, Affiliates shall follow the refund procedures described in this
section.
c) The customer should return all unused product to Proceller8. These sales receipts set forth:
(i) The consumer protection rights afforded by applicable law for direct sales,
including the right to cancel (without any reason) the sales receipt up to ten (10)
days after the customer receives a copy of the receipt or invoice; and
(ii) Proceller8’s thirty (30) day return policy. The retail sales receipt may be
downloaded from an Affiliate’s back office in template form. Affiliates must
duplicate the form and provide one to the retail customer and retain a copy for their
records.
10.3 Insufficient Funds
a) All electronic payments that are declined for insufficient funds will be automatically
resubmitted for payment.
b) Any outstanding balance owed to Proceller8 by an Affiliate or Customer from NSF (non-
sufficient funds) or insufficient fund fees (ACH), will be withheld by Proceller8 from that
Affiliate’s future bonuses and commission funds.
c) All transactions involving insufficient funds through ACH or credit card, which are not
resolved in a timely manner by the Affiliate, constitute grounds for disciplinary sanctions or
termination of the account.
d) If a credit card order or automatic debit is declined the first time, the Customer or Affiliate
will be contacted directly and a request for an alternate form of payment will be made
before any product will be shipped. If payment is declined a second time, the Customer or
Affiliate may be deemed ineligible to purchase Proceller8 products or services or
participate in the monthly Smart-Ship. Note: Participation by Affiliates in Proceller8’s
monthly SmartShips, which is a recurring product order program, is entirely optional, and
is not required in order to become a Customer or Affiliate, move up in rank, or otherwise
fully participate in the Rewards Program.
STATEMENT OF POLICIES & PROCEDURES PAGE 26 OF 43
10.4 Credit Card Purchases
a) Credit card purchases may only be made by the individual or Business Entity whose
name and address appear on the credit card. An Affiliate or Customer may not use
another individual’s or Business Entity’s credit card to purchase Proceller8 products
(regardless of whether that Affiliate/Customer has permission from that individual/entity to
do so). Proceller8 considers such transactions fraudulent and will report them to the
proper authorities for settlement.
b) Under no circumstance will any Affiliate and/or Customer charge back any credit card
purchases. Any Affiliate and/or Customer who does so will immediately lose all credit
card ordering privileges. If an erroneous charge is applied to an Affiliate and/or
Customer’s credit card, the Affiliates or Customer should immediately contact the
Proceller8 Support Team via email at support@proceller8.com to initiate an investigation
and resolution.
c) If an Affiliate or Customer notifies his or her banking institution and requests a
chargeback for the amount of the purchase, the person’s Account will be automatically
closed indefinitely upon Proceller8’s notification of the disputed purchase.
10.5 Sales Tax Obligation
a) The Affiliate shall comply with all federal and local taxes and regulations governing the
sale of Proceller8 Science products and services.
b) Proceller8 will collect and remit sales tax on Affiliate orders. When orders are placed with
Proceller8, sales tax is prepaid based upon the suggested retail price. Proceller8 will
remit the sales tax to the appropriate jurisdictions. The Affiliate may recover the sales tax
when he or she makes a sale. Proceller8 Affiliates are responsible for any additional sales
taxes due on products marked up and sold at a higher price.
c) Proceller8 encourages each Affiliate to consult with a tax advisor for additional
information for his or her business.
d) Proceller8 is required to charge and remit sales tax to the various states and U.S territories
based on the retail price.
10.6 Refund Policy
a) Proceller8 Customers:
(i) If within the first thirty (30) days, you are not satisfied with the product you
must contact support@proceller8.com to return the unused portion of the product
for a full refund, of the product purchase amount, less a ten (10%) percent
restocking fee and the cost of shipping. After thirty (30) days and up to ninety (90)
days post-purchase, you must contact support@proceller8.com to return the
remaining sellable portion of the product for a full refund of the sellable portion,
less a ten (10%) restocking fee. Any shipping and handling charges incurred when
shipping and/or returning the product will not be refunded. Additionally, anytime an
order is refunded, all commissions paid on the returned product will be deducted.
Only products purchased directly from Proceller8 are eligible for a refund.
Proceller8 may refuse to issue a refund if it finds in its sole discretion that any of
the conditions in this section have not been met.
STATEMENT OF POLICIES & PROCEDURES PAGE 27 OF 43
b) Affiliates:
(i) If within the first thirty (30) days of the original purchase, you are not satisfied with
the product, you must contact support@proceller8.com to return the unused
portion of the product for a full refund, less a ten (10%) restocking fee and the cost
of shipping. Your Affiliate account may be subject to six (6) months suspension.
(ii) After thirty (30) and ninety (90) days post-purchase, you must contact
support@proceller8.com to return the remaining sellable portion items for a refund
if the products are in resalable condition, less a ten (10%) restocking fee. Any
shipping and handling charges incurred will not be refunded.
(iii) Anytime an order is refunded, all commissions paid on the returned product will be
deducted.
(iv) If you receive a product that is damaged or otherwise defective, you may return
the product within thirty (30) days of receipt for a full refund or replacement
product.
(v) All purchases are charged and refunded in U.S. Dollars. All returns, refunds, and
exchanges will also be refunded or exchanged in U.S. Dollars. Proceller8 is not
responsible for fluctuating exchange rates.
c) Terminated Promoters: If a terminated Promoter has purchased Proceller8 products,
Proceller8 will issue a refund or credit for any products purchased by the Promoter if: (i)
the product is in Resalable condition; (ii) the Resalable product is returned to Proceller8
within twenty (20) days form the date of termination; and (iii) the Promoter provides proof
the product was purchased within twelve (12) months preceding the date of termination.
[Note: the twelve (12) month requirements not applicable to residents of Maryland,
Wyoming, Massachusetts, and Puerto Rico]. Refunds are subject to a ten percent (10%)
handling fee. Shipping costs are not refundable.
d) Montana Residents: ProPak and Cancellation Return. A new Promoter has up to fifteen
(15) days to cancel their agreement with Proceller8. The Promoter is entitled to a full refund
of the ProPak as long as all of the items from their ProPak are returned and the items are
still sealed and have not been used in any way. Neither shipping and handling charges
incurred by a Promoter when the ProPak was purchased, nor return shipping fees, will be
refunded. If the purchases were made through a credit card, the refund will be credited
back to the same account used when purchasing. Per Proceller8’s refund policy, if a
Promoter was paid a commission based on products(s) purchased, and such product(s) is
subsequently returned for a refund, the commission that was paid based on that product
purchase will be deducted from the amount of the refund or a future commission payout.
Additionally, if a Promoter cancels after fifteen (15) days, but within twelve (12) months,
and has not received any financial benefit by purchasing a ProPak, they can receive a
ninety (90%) percent refund on any currently marketable products sold that have not been
resold or consumed or are seasonal, discontinued, or special promotional items.
10.7 Return Process
a) All returns, whether by a Customer or Affiliate, must be made as follows:
STATEMENT OF POLICIES & PROCEDURES PAGE 28 OF 43
(i) Obtain a Return Merchandise Authorization (“RMA”) from Proceller8 by contacting
support@proceller8.com and submitting a request. Products must be received
back in our facility within fourteen (14) days from the date issued. Any package
received without this information on the outside of the box may be refused and
may result in a refund not issued.
(ii) Ship items to the address provided by Proceller8 customer service when you
receive your Return Merchandise Authorization.
(iii) Provide a copy of the sales receipt or invoice with the returned products or service.
Such invoice must reference the RMA and include the reason for the return.
(iv) Ship product back in the original manufacturer’s box exactly as it was delivered.
(v) All returns must be shipped to Proceller8 prepaid, as Proceller8 does not accept
shipping COD packages. Proceller8 recommends shipping returned product by
UPS or FedEx which includes tracking information and insurance, as risk of loss
or damage in the shipping process of the returned product shall be borne solely by
the Customer or Affiliate. If the returned product is not received at the address
provided on the RMA, it is the responsibility of the Customer or Affiliate to trace the
shipment of the product wherein no credit will be applied.
(vi) The return of $500 or more of products accompanied by a request for a refund
within one (1) calendar year by an Affiliate, may constitute grounds for involuntary
termination.
11.0 PROCELLER8 OPPORTUNITY
11.1 Presentation of Compensation Plan
a) In presenting the Proceller8 opportunity to potential Customers and Affiliates, an
Affiliate is required to comply with the following provisions:
(i) An Affiliate shall present a copy of the Proceller8 Income Disclosure Statement
when presenting the opportunity to prospective Affiliates and take special
precautions to not misquote or omit any significant material fact about the
Compensation Plan.
(ii) An Affiliate shall make it clear that the Compensation Plan is based upon sales of
Proceller8 products and services and upon the sales from other Affiliates
sponsored within their organization.
(iii) An Affiliate shall make it clear that success can be achieved only through
substantial and diligent independent efforts.
(iv) A Proceller8 Affiliate shall not make income projections, claims, or guarantees
while presenting or discussing the Proceller8 opportunity or Compensation Plan to
prospective Affiliates or Customers. A Proceller8 Affiliate MUST inform all
prospective Affiliates that success requires substantial work and make available
the Proceller8 Income Disclosure Statement to prospective Affiliates.
(v) An Affiliate may not make any claims regarding products or services of any
products offered by Proceller8, except those contained in official Proceller8
literature.
STATEMENT OF POLICIES & PROCEDURES PAGE 30 OF 43
and its Affiliates will be entitled to injunctive relief or to recover damages against any
Affiliate who violates this provision in any action to enforce its rights under this section.
The prevailing party shall be entitled to an award of attorneys’ fees, court costs, and
expenses.
12.4 Return of Materials
a) Upon demand by Proceller8, any current or former Affiliate will return the original and all
copies of all Reports to Proceller8 together with any Proceller8 confidential information in
such person’s possession.
13.0 PRIVACY POLICY
13.1 Introduction
a) This Privacy Policy is to ensure that all Customers and Affiliates understand and adhere to
the basic principles of confidentiality. Without limiting the terms of this section, all
Affiliates must comply with applicable privacy laws governing the collection, use, and
disclosure of Customer and fellow Affiliate information.
13.2 Expectation of Privacy
a) Proceller8 recognizes and respects the importance its Customers and Affiliates place on
the privacy of their financial and personal information. Proceller8 will make reasonable
efforts to safeguard the privacy of, and maintain the confidentiality of, its Customers’ and
Affiliates’ financial and account information and nonpublic personal information.
b) By entering into the Affiliate Agreement, an Affiliate or Customer authorizes Proceller8 to
disclose his or her name and contact information to upline Affiliates solely for activities
related to the furtherance of the Proceller8 business. An Affiliate hereby agrees to
maintain the confidentiality and security of such information and to use it solely for the
purpose of supporting and servicing his or her organization and conducting the Proceller8
business.
13.3 Employee Access to Information
a) Proceller8 limits the number of employees who have access to Customer and Affiliate
nonpublic personal information.
13.4 Restrictions on the Disclosure of Account Information
a) Proceller8 will not share non-public personal information or financial information about
current or former Customers or Affiliates with third parties, except as permitted or
required by laws and regulations, court orders, or to serve the Customers’ or Affiliates’
interests or to enforce its rights or obligations under these Policies or Affiliate Agreement or
with written permission from the accountholder on file.
14.0 ADVERTISING, PROMOTIONAL MATERIAL, USE OF PROCELLER8 AND TRADEMARKS
.
14.1 Labeling, Packaging, and Displaying Products
a) A Proceller8 Affiliate and/or Customer may not relabel, repackage, refill, or alter labels of
any Proceller8 product, service, information, materials, or program(s) in any way.
STATEMENT OF POLICIES & PROCEDURES PAGE 31 OF 43
Proceller8 products and services must only be sold in their original containers from
Proceller8. Such relabeling or repackaging violates federal and regulatory laws, which may
result in criminal or civil penalties or liability.
b) A Proceller8 Affiliate shall not cause any Proceller8 product or service or any Proceller8
trade name to be sold or displayed in retail establishments except:
(i) Where professional services are the primary source of revenue and the product
sales are secondary (e.g., doctor’s offices, clinics, health clubs, spas, and beauty
salons); or
(ii) Where the retail establishment is owned or managed by the Proceller8 Affiliate and
the store does not exceed $1 million in annual gross revenue, and there are five
(5) or fewer stores under common ownership of management.
c) An Affiliate may sell Proceller8 products and services and display the Proceller8 trade
name at any appropriate display booth (such as trade shows, expositions, conferences,
etc.) with the express written consent of Proceller8.
d) An Affiliate or Customer is prohibited from selling Proceller8 products and services and
displaying the Proceller8 trade name, trademark, or service marks at any kiosk or booth
located in any retail establishment, such as a mall or retail facility.
e) Proceller8 reserves the right to refuse authorization to participate at any function that it
does not deem a suitable forum for the promotion of its products and services, or the
Proceller8 opportunity.
14.2 Use of Proceller8 and Protected Materials
a) A Proceller8 Affiliate must safeguard and promote the good reputation of Proceller8 and
the products and services it markets. The marketing and promotion of Proceller8, the
Proceller8 opportunity, the Compensation Plan, and Proceller8 products and services will
be consistent with the public interest and must avoid all discourteous, deceptive,
misleading, unethical, or immoral conduct and practices.
b) All promotional materials supplied or created by Proceller8 must be used in their original
form and cannot be changed, amended, or altered, except with prior written approval from
the Proceller8 Compliance Department.
c) The name of Proceller8, each of its product and service names, and other names that have
been adopted by Proceller8 in connection with its business are proprietary trade names,
trademarks, and service marks of Proceller8. As such, these marks are of great value to
Proceller8 and are supplied to Affiliates for their personal use only in an expressly
authorized manner.
d) A Proceller8 Affiliate’s use of the name “Proceller8” is restricted to protect Proceller8
proprietary rights, ensuring that the Proceller8 protected names will not be lost or
compromised by unauthorized use. Use of the Proceller8 name on any item not produced
by Proceller8 is prohibited except as follows:
(i) [Affiliate’s name] Independent Proceller8 Affiliate.
(ii) [Affiliate’s name] Independent Affiliate of Proceller8 products and services.
STATEMENT OF POLICIES & PROCEDURES PAGE 32 OF 43
e) Further procedures relating to the use of the Proceller8 name are as follows:
(i) All stationery (i.e., letterhead, envelopes, and business cards) bearing the
Proceller8 name or logo intended for use by the Proceller8 Affiliate must be
submitted via email to the Proceller8 Compliance Department for approval. Submit
to: compliance@Proceller8.com.
(ii) Proceller8 Affiliates may list “Independent Proceller8 Affiliate” in the white pages
of the telephone directory under his or her own name.
(iii) Proceller8 Affiliates may not use the name Proceller8 in answering his or her
telephone, creating a voice message, or using an answering service, such as to
give the impression to the caller that they have reached the corporate office. They
may state, “Independent Proceller8 Affiliate.”
f) Certain photos and graphic images used by Proceller8 in its advertising, packaging, and
websites are the results of paid contracts with outside vendors that do not extend to
Affiliates. If an Affiliate wants to use these photos or graphic images, they must negotiate
individual contracts with the vendors for a fee.
g) A Proceller8 Affiliate shall not appear on or make use of television or radio or make use of
any other media to promote or discuss Proceller8 or its programs, products, or services
without prior written permission from the Proceller8 Compliance Department.
h) An Affiliate may not produce for sale or distribution any Company event or speech, nor
may an Affiliate reproduce Proceller8 audio or video clips for sale or for personal use
without prior written permission from the Proceller8 Compliance Department.
i) Proceller8 reserves the right to rescind its prior approval of any sales aid or promotional
materials to comply with changing laws and regulations and may request the removal from
the marketplace of such materials without financial obligation to the affected Affiliate.
j) An Affiliate shall not promote non-Proceller8 products or services in conjunction with
Proceller8 products or services on the same social media site or same advertisement
without prior approval from Proceller8 Compliance Department.
k) Claims (which include personal testimonials) as to therapeutic, curative, or beneficial
properties of any products offered by Proceller8 may not be made except those contained
in official Proceller8 literature. In particular, no Affiliate may make any claim that
Proceller8 products are useful in the cure, treatment, diagnosis, mitigation, or prevention
of any diseases. Such statements can be perceived as medical or drug claims. Not only do
such claims violate Proceller8 policies, but they also potentially violate federal and state
laws and regulations.
l) An Affiliate and/or Customer may not make any claims regarding products or services of
any products offered by Proceller8, except those contained in official Proceller8 literature.
14.3 Faxes and E-mail - Limitations
a) Except as provided in this section, an Affiliate may not use or transmit unsolicited email,
mass email distribution, other commercial electronic messages, or “spamming” that
advertises or promotes the operation of his or her Proceller8 business. The exceptions are:
STATEMENT OF POLICIES & PROCEDURES PAGE 33 OF 43
(i) Emailing any person who has given prior permission or invitation; or
(ii) Emailing any person with whom the Affiliate has established a current business or
personal relationship.
b) In all states or U.S. or International territories where prohibited by law, an Affiliate may
not transmit, or cause to be transmitted through a third party, (by telephone, facsimile,
computer, or other devices), an unsolicited advertisement to any equipment, which has the
capacity to transcribe text or images from an electronic signal received over a regular
telephone line, cable line, ISDN, T1 or any other signal carrying device, except as set forth
in this section.
c) All e-mail or computer broadcasted documents subject to this provision shall include each
of the following:
(i) A clear and obvious identification that the fax or email message is an
advertisement or solicitation. The words “advertisement” or “solicitation” should
appear in the subject line of the message;
(ii) A clear return path or routing information;
(iii) The use of legal and proper domain name;
(iv) A clear and obvious notice of the opportunity to decline to receive further
commercial facsimile or email messages from the sender;
(v) Unsubscribe or opt-out instructions should be the very first text in the body of the
message box in the same size text as the majority of the message;
(vi) The true and correct name of the sender, valid sender’s fax or e-mail address, and
a valid sender physical address;
(vii) The date and time of the transmission; and
(viii) Upon notification by the recipient of his or her request not to receive further faxed
or e-mailed documents, a Proceller8 Affiliate shall not transmit any further
documents to that recipient.
d) All email or computer broadcasted documents subject to this provision shall not include
any of the following:
(i) Use of any third-party domain name without permission; and
(ii) Sexually explicit materials.
14.4 Internet and Third-Party Website Restrictions
a) An Affiliate and/or Customer is prohibited from creating or registering any third-party
website in order to promote, sell, or advertise their Proceller8 business. An Affiliate and/or
Customer is prohibited to use or attempt to register any of Proceller8's trade names,
trademarks, service names, service marks, product names, URLs, advertising phrases, the
Proceller8 name, or any derivative thereof, for any purpose including, but not limited to,
Internet domain names (URL), third party websites, email addresses, web pages, or blogs.
STATEMENT OF POLICIES & PROCEDURES PAGE 34 OF 43
b) An Affiliate may not (directly or indirectly through an intermediary or instrumentality)
advertise, offer for sale, or facilitate the offering for sale of any Proceller8 products or
services or offer the Business Opportunity on any online auction websites, internet retailer
sites, or online marketplace websites. Examples of such sites include, but are not limited
to, eBay®, Amazon, Facebook Marketplace, Sears.com, Jet.com, Walmart.com, and Etsy.
This obligation survives the termination of a Proceller8 Affiliate Agreement with
Proceller8.
c) Social Media sites may be used to sell or offer to sell Proceller8 products or services.
PROFILES A AFFILIATE OR CUSTOMER GENERATES IN ANY SOCIAL COMMUNITY
WHERE PROCELLER8 IS DISCUSSED OR MENTIONED MUST CLEARLY IDENTIFY
THE AFFILIATE AS AN INDEPENDENT PROCELLER8 AFFILIATE, and when an
Affiliate and/or Customer participates in those communities, Affiliates and/or Customers
must avoid inappropriate conversations, comments, images, video, audio, applications, or
any other adult, profane, discriminatory, or vulgar content. The determination of what is
inappropriate is at Proceller8’s sole discretion, and offending Affiliate and/or Customer
will be subject to disciplinary action. Banner ads and images used on these sites must be
current and must come from the Proceller8 approved library, official Proceller8 website,
or social media outlet. If a link is provided, it must link to the posting Affiliate’s Replicated
website.
d) Anonymous postings or use of an alias on any Social Media site is prohibited, and offending
Affiliates will be subject to disciplinary action.
e) Affiliates and/or Customers may not use blog spam, spamdexing, or any other mass-
replicated methods to leave blog comments. Comments Affiliates or Customers create, or
leave must be useful, unique, relevant, and specific to the blog’s article.
f) Affiliates and/or Customers must disclose their full name on all Social Media postings and
conspicuously identify themselves as an Independent Proceller8 Affiliate for Proceller8.
Anonymous postings or use of an alias is prohibited.
g) Postings that are false, misleading, or deceptive are prohibited. This includes, but is not
limited to, false or deceptive postings relating to the Proceller8 income opportunity,
Proceller8’s products and services, and/or your biographic information and credentials.
h) An Affiliate and/or Customer are personally responsible for their postings and all other
online activity that relates to Proceller8. Therefore, even if an Affiliate does not own or
operate a blog or Social Media site, if an Affiliate and/or Customer posts to any such site
that relates to Proceller8 or which can be traced to Proceller8, the Affiliate is responsible for
the posting. An Affiliate and/or Customer are also responsible for postings which occur on
any blog or Social Media site that the Affiliate and/or Customer owns, operates, or
controls.
i) As a Proceller8 Affiliate, it is important to not converse with any person who places a
negative post against you, other Affiliates, or Proceller8. Report negative posts to
Proceller8 at support@proceller8.com. Responding to such negative posts often simply
fuels a discussion with someone carrying a grudge that does not hold themselves to the
same high standards as Proceller8, and therefore damages the reputation and goodwill of
Proceller8.
j) The distinction between a Social Media site and a website may not be clear-cut, because
some Social Media sites are particularly robust. Proceller8, therefore, reserves the sole
and exclusive right to classify certain Social Media sites as third-party websites which are
STATEMENT OF POLICIES & PROCEDURES PAGE 35 OF 43
herein prohibited.
k) If your Proceller8 business is canceled for any reason, you must discontinue using the
Proceller8 name, and all of Proceller8’s trademarks, trade names, service marks, and other
intellectual property, and all derivatives of such marks and intellectual property, in any
postings and all Social Media sites that you utilize. If you post on any Social Media site on
which you have previously identified yourself as an Independent Proceller8 Affiliate, you
must conspicuously disclose that you are no longer an Independent Proceller8 Affiliate.
l) Failure to comply with these Policies for conducting business online may result in the
Affiliate losing their right to advertise and market Proceller8 products, services, and
Proceller8’s business opportunity online in addition to any other disciplinary action
available under the Policies.
m) Affiliates are prohibited from selling Proceller8 products to individuals or entities that they
know or should know, intend to resell the products. Affiliates must sell Proceller8
products only to end-user customers and Affiliates shall not sell to any person any
quantity of Proceller8 products greater than that generally purchased by an individual for
personal use. Affiliates must take reasonable steps to ensure that they do not violate
these prohibitions.
14.5 Advertising and Promotional Materials
a) You may not advertise any Proceller8 products or services at a price LESS than the highest
company published, established retail price of ONE offering of the Proceller8 product or
service plus shipping, handling, and applicable taxes. No special enticement advertising is
allowed. This includes, but is not limited to, offers of free membership, free shipping, or
other such offers that grant advantages beyond those available through Proceller8.
b) Advertising and all forms of communications must adhere to principles of honesty and
propriety.
c) All advertising, including, but not limited to, print, Internet, computer bulletin boards,
television, radio, etc., are subject to prior written approval by the Proceller8 Compliance
Department.
d) All requests for approvals with respect to advertising must be directed in writing to the
Proceller8 Compliance Department.
e) Proceller8 reserves the right to rescind its prior approval of submitted advertising or
promotional materials in order to comply with changing laws and regulations and may
require the removal of such advertisements from the marketplace without obligation to the
affected Affiliate.
14.6 Testimonial Permission
a) By agreeing to the Proceller8 Affiliate Agreement, an Affiliate gives Proceller8 permission
to use his or her testimonial or image and likeness in corporate sales materials, including,
but not limited to, print media, electronic media, audio, and video. In consideration of
being allowed to participate in the Proceller8 Business Opportunity, an Affiliate waives
any right to be compensated for the use of his or her testimonial or image and likeness
even though Proceller8 may be paid for items or sales materials containing such image
and likeness and represents that any testimonial represents an Affiliate’s current, original,
honest opinion, thoughts, beliefs, findings, or experiences, based on an Affiliate’s actual
STATEMENT OF POLICIES & PROCEDURES PAGE 36 OF 43
experience with Proceller8 and any stated use of Proceller8 products and/or services,
and agrees to notify an Affiliate immediately of any changes in the views expressed in the
testimonial. In some cases, an Affiliate’s testimonial may appear in another Affiliate’s
advertising materials. If an Affiliate does not wish to participate in Proceller8 sales and
marketing materials, he or she should provide a written notice to the Proceller8
Compliance Department to ensure that his or her testimonial, image, or likeness will not be
used in any corporate materials, corporate recognition pieces, advertising or recordings
of annual events.
14.7 Telemarketing - Limitations
a) A Proceller8 Affiliate must not engage in telemarketing in relation to the operation of the
Affiliate’s Proceller8 business. The term “telemarketing” means the placing of one or
more telephone calls, text messages, emails, or facsimile transmissions to an individual or
entity to induce the purchase of Proceller8 products or services or to recruit them for the
Proceller8 opportunity.
b) The federal government administers the Unsolicited Telecommunication Rules and
operates a national Do-Not-Call registry that requires businesses to refrain from calling
phone numbers listed on the national “Do-Not-Call” list (DNCL) and or people who tell the
caller directly not to call/fax in the future.
c) While an Affiliate may not consider himself or herself a “telemarketer” in the traditional
sense, these regulations broadly define the term “telemarketer” and “telemarketing” so that
the unintentional action of calling someone whose telephone number is listed on the
Federal “Do Not Call” registry could cause the Affiliate to violate the law. These
regulations must not be taken lightly, as they carry significant penalties.
d) “Cold calls” or unsolicited calls/texts/emails/faxes made to prospective Customers or
Affiliates in order to promote Proceller8 products, services, or the Proceller8 opportunity is
considered telemarketing and is prohibited.
e) Exceptions to Telemarketing Regulations
A Proceller8 Affiliate may place telephone calls or faxes to prospective Customers, or
Affiliates under the following limited situations:
(i) If the Affiliate has an established current business relationship with the prospect;
(ii) In response to the prospect’s personal inquiry or application regarding a product
or service offered by the Proceller8 Affiliate, within three (3) months immediately
before the date of such a call/fax;
(iii) If the Affiliate receives written and signed permission from the prospect
authorizing the Affiliate to call/fax;
(iv) If the call/fax is to family members, personal friends, or acquaintances. However, if
an Affiliate makes a habit of collecting business cards from everyone, he/she
meets and subsequently calls/faxes them, the federal government may consider
this a form of telemarketing that is not subject to this exemption; and
(v) Proceller8 Affiliates engaged in calling “acquaintances” must make such
STATEMENT OF POLICIES & PROCEDURES PAGE 37 OF 43
calls/faxes on an occasional basis only and not as a routine practice.
f) An Affiliate shall not use automatic telephone dialing systems in the operation of his or
her Proceller8 businesses.
g) Failure to abide by Proceller8 Policies or regulations as set forth by the federal government
regarding telemarketing may lead to sanctions against the Affiliate’s position, up to and
including termination of the position.
h) By signing the Affiliate Agreement, or by accepting commissions, other payments, or
awards from Proceller8, an Affiliate gives permission to Proceller8 and other Affiliates to
contact them as permitted under the Federal Do Not Call regulations.
i) In the event, an Affiliate violates this section, Proceller8 reserves the right to institute legal
proceedings to obtain monetary or equitable relief.
15.0 INTERNATIONAL MARKETING
15.1 International Marketing Policy
a) A Proceller8 Affiliate is authorized to sell Proceller8 products and services to Customers
and Affiliates only in the countries in which Proceller8 is authorized to conduct business,
according to the Policies of each country. Proceller8 Affiliates may not sell products or
services in any country where Proceller8 products and services have not received
applicable government authorization or approval.
b) An Affiliate may not, in any unauthorized country, conduct sales, enrollment, or training
meetings, enroll, or attempt to enroll potential Customers or Affiliates nor conduct any
other activity for the purpose of selling Proceller8 products and services, establishing a
sales organization, or promoting the Proceller8 business opportunity.
16.0 SMARTSHIP CANCELLATION
a) To cancel or modify your SmartShip at any time you may email support@proceller8.com
You can also modify or cancel your order at any time through your portal at
proceller8.com. By selecting the “SmartShip” option on the website, you are giving
Proceller8 authorization to enroll you in the automatic shipping program. Proceller8 will
ship your products directly to you. You are also authorizing Proceller8 to charge your credit
card for the products you have ordered on a monthly basis without further warning or
notifications from Proceller8. You may cancel at any time without penalty by emailing
support@proceller8.com or canceling the order at Error! Hyperlink reference not
valid. All Smart-Ship cancellations must be performed or delivered to Proceller8 five (5)
business days prior to your next shipment to guarantee cancellation of that shipment.
17.0 SHIPPING POLICY
a) All orders are processed within 2-3 business days.
b) Orders are not shipped or delivered on weekends or holidays.
c) If Proceller8 is experiencing a high volume of orders, shipments may be delayed by a few
days. Please allow additional days in transit for delivery. If there will be a significant delay
in shipment of your order, we will contact you via email or telephone.
d) Shipping charges for your order will be calculated and displayed at checkout. Delivery
delays can occasionally occur.
STATEMENT OF POLICIES & PROCEDURES PAGE 38 OF 43
e) Proceller8 is not liable for any products damaged or lost during shipping. If you received
your order damaged, please contact the shipment carrier to file a claim.
f) Please save all packaging material and damaged goods before filing a claim
STATEMENT OF POLICIES & PROCEDURES PAGE 41 OF 43
ADDENDUM 1
Proceller8
Compensation Plan
STATEMENT OF POLICIES & PROCEDURES PAGE 42 OF 43
ADDENDUM 2
Proceller8
Income Disclosure Statement
STATEMENT OF POLICIES & PROCEDURES PAGE 43 OF 43
INCOME DISCLOSURE STATEMENT
The Proceller8 Compensation Plan is an exciting opportunity that rewards you for selling products and
services and sponsoring other participants who do the same. Although the opportunity is unlimited,
individual results will vary depending on commitment levels and sales skills of each participant. Since
Proceller8 has recently launched, it lacks enough statistical data to prepare reliable income disclosures.
There will be certain participants who will earn less while others will earn much more. We are excited
about the Proceller8 Compensation Plan, and we are confident it will provide you a solid foundation to
help you achieve your financial goals. As with all endeavors, hard work and the time you dedicate impact
outcomes.
If income projections were presented to you prior to your enrollment, such projections are not
necessarily representative of the income, if any, that you can earn through your participation in the
Compensation Plan. These income projections should not be considered as guarantees or projections of
your actual earnings or profits. Success with Proceller8 results only from hard work, dedication, and
leadership.